Just over a month ago i’ve replaced the forum with a ticket support system. I like this tool so much that i even bought a license for it.
Anyway, today i did some digging in the dashboard of it and noticed that the categories list not only shows the categories names but also how many tickets are in there.
Most tickets, as of this moment, have been answered and solved in one or another way. A few have been left unanswered by the poster after i replied.
And i found that the email notifications and the feat that you don’t need to have an account to use this thing works really well for most people.
