Posts Tagged ‘support’

Forums forums forums!

Written by Arnan on July 27, 2008 – 11:43 pm

In the light of better support i thought we need a forum. I have 9 plugins now and expect quite some downloads from that. Therefor also people are going to ask questions and a series of silly guestbook style pages just won’t cut it then.

So today i invested in setting up bbPress on a subdomain. I have removed the *original* support pages and moved the FAQ’s to the forums too. All over the website the links have been updated and the Wordpress Repositories are up to date.

You can find the forums at http://forum.at.meandmymac.net. Have fun!

And damn bbPress is a bitch to set up… Clearly it’s not a finished product and i kept bumping into errors, bugs or weird stuff all day. But i managed to get it working with some help from _ck_ over at #bbpress. I had to alter a few plugins and am thinking about creating some of my own as bbPress is all it’s lightness, just misses some features and the current plugins won’t fill the gap. But all in all i think i have put together a decent forum with most functions available.

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Invasion of the idiots… A true story!

Written by Arnan on June 5, 2008 – 12:20 pm

As you might know i work for Technical Support by phone for an AASP. Some days the phone is full of idiots and total brainfucks.

Varying from:
“my computer makes a ticking noise” (while its the enter key being stuck and the computer chimes, and thus doesn’t tick) to “my new wireless keyboard has no ‘return’ key” to “what’s the area code i have to fill in at registration”

It’s getting worse and worse…. Clueless sheep! That’s what they are!

People calling me having no clue what to do or why but won’t believe me when i say they never configured their Airport base stations and thus could never have used it. While they just saw they were on the wrong wifi network maybe for weeks and had to switch to “another” [their own] network in order to configure their airport… They say it’s impossible that they were on the wrong network all this time “because it always worked fine”. Meanwhile the settings clearly indicate the device wasn’t working. Don’t call me if you don’t believe me!

Why are people so hardheaded and thick that they cannot be a little more creative so that when at registration it says “i don’t want to try .Mac now” they know that if they click that they do not get .Mac. There is no need to call me to ask what that means…
Also when you are setting up your email address and it asks for an optional description. Why is it so hard to understand that you can leave it empty and if not, that it is a description and thus not important what you fill in there. Just something to recognize the thing by.

Get a GameBoy, it’s real easy, and go play Mario or something….

While i understand that people new to computers or Macs do not know what they are doing or not fully understand each option. Perfectly fine, thats why i have this job. But this is ridiculous!

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